Terms of service

Terms of Service

Last updated: April 19, 2026

Welcome to PLUPEP. These Terms of Service ("Terms") govern your access to and use of our website and the purchase of products from our online store. By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please do not use our website.

1. About Us

PLUPEP is an online skincare retailer operating in Canada. These Terms apply to all visitors, users, and customers of our website.

2. Eligibility

By using our website and placing an order, you confirm that:

  • You are at least 18 years of age, or accessing the site with the consent of a parent or legal guardian
  • You are legally capable of entering into a binding contract
  • The information you provide is accurate, current, and complete

3. Products

We make every effort to display our products and their colours, ingredients, and details as accurately as possible. However:

  • Product images are for illustrative purposes and may vary slightly from the actual item
  • Ingredients, packaging, and formulations may change without notice
  • Our products are cosmetic skincare items and are not intended to diagnose, treat, cure, or prevent any disease or medical condition
  • We recommend performing a patch test before using any new skincare product

If you have sensitive skin, allergies, or a medical condition, please consult a qualified healthcare professional before using our products.

4. Pricing and Payment

  • All prices are listed in Canadian Dollars (CAD) and are exclusive of applicable taxes unless stated otherwise
  • Applicable taxes (GST/HST/PST/QST) will be added at checkout based on your shipping province
  • We reserve the right to change prices at any time without notice
  • In the event of a pricing error, we reserve the right to cancel the order and issue a full refund
  • Payment must be completed at the time of purchase through our approved payment methods

5. Orders and Acceptance

  • All orders are subject to acceptance and availability
  • We reserve the right to refuse, cancel, or limit any order at our sole discretion, including for suspected fraud, pricing errors, or stock issues
  • An order confirmation email is not a guarantee of acceptance; your order is only confirmed once it has been shipped

6. Shipping

Shipping terms, timelines, and costs are outlined in our Shipping Policy. Delivery times are estimates only and may vary due to carrier delays, weather, customs, or other circumstances beyond our control.

7. Returns and Refunds

Returns, refunds, and exchanges are governed by our Return & Refund Policy. By placing an order, you agree to the terms of that policy.

8. Intellectual Property

All content on our website — including text, images, logos, graphics, product photos, and design elements — is the property of PLUPEP or its licensors and is protected by Canadian and international copyright, trademark, and intellectual property laws.

You may not copy, reproduce, distribute, modify, or use any content from our website for commercial purposes without our prior written permission.

9. User Conduct

By using our website, you agree not to:

  • Use the site for any unlawful purpose or in violation of these Terms
  • Attempt to gain unauthorized access to our systems, accounts, or data
  • Interfere with the operation, security, or functionality of the website
  • Use automated tools (bots, scrapers, crawlers) without our permission
  • Submit false, misleading, or fraudulent information
  • Post content that is abusive, defamatory, harassing, or otherwise harmful

10. Accounts

If you create an account, you are responsible for:

  • Maintaining the confidentiality of your login credentials
  • All activity that occurs under your account
  • Notifying us immediately of any unauthorized use

We reserve the right to suspend or terminate accounts at our discretion for any violation of these Terms.

11. Disclaimers

Our website and products are provided on an "as is" and "as available" basis. To the fullest extent permitted by law:

  • We make no warranties, express or implied, regarding the accuracy, reliability, or availability of the website
  • We do not guarantee that our products will meet your specific needs or produce specific results
  • Individual skincare results may vary

12. Limitation of Liability

To the fullest extent permitted by applicable Canadian law, PLUPEP, its owners, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our website or products, including but not limited to:

  • Allergic reactions or skin irritation (always perform a patch test)
  • Loss of profits, data, or goodwill
  • Delays in shipping or delivery

Our total liability in connection with any order shall not exceed the amount you paid for the product in question.

Nothing in these Terms limits liability that cannot be excluded under applicable law, including under consumer protection legislation in your province or territory.

13. Indemnification

You agree to indemnify and hold harmless PLUPEP, its owners, employees, and affiliates from any claims, damages, or expenses arising out of your breach of these Terms, misuse of our website, or violation of any law or third-party rights.

14. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or reliability of those sites, and linking to them does not imply endorsement.

15. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information in accordance with Canadian privacy law (PIPEDA).

16. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes take effect immediately upon posting on our website. Continued use of our website after changes are posted constitutes acceptance of the updated Terms.

17. Governing Law

These Terms are governed by and construed in accordance with the laws of Canada and the province in which PLUPEP operates, without regard to conflict of law principles. Any disputes shall be resolved in the courts of that province.

18. Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions shall continue in full force and effect.

19. Contact Us

For questions about these Terms, please contact us: