Contact Us

We'd love to hear from you. Whether you have a question about a product, an order, shipping, returns, or just want to say hello — we're here to help.

Customer Support

• Email: sofie.baby00@icloud.com
• Hours: Monday–Friday, 9:00 AM – 6:00 PM EST
• Response Time: We aim to respond to all inquiries within 1–2 business days

What to Include in Your Message

To help us assist you as quickly as possible, please include:

• Your full name
• Your order number (if your inquiry is about an existing order)
• A clear description of your question or concern
• Photos, if relevant (for damaged items or product issues)

Order Inquiries

For questions about an existing order — including shipping updates, tracking, changes, or cancellations — please email us at sofie.baby00@icloud.com with your order number in the subject line.

Returns & Refunds

For return or refund requests, please review our Return & Refund Policy first, then reach out to sofie.baby00@icloud.com to initiate the process.

Product Questions

Not sure which product is right for you? Have a question about ingredients, usage, or skin type compatibility? Send us an email and our team will be happy to guide you.

Wholesale & Partnerships

Interested in carrying PLUPEP products or collaborating with us? Please reach out to sofie.baby00@icloud.com with details about your business or proposal.

Business Information

• Store Name: PLUPEP
• Country of Operation: Canada
• Currency: Canadian Dollars (CAD)

We appreciate you shopping with us and look forward to hearing from you.